-
Can you do OEM or ODM customization?
OEM & ODM services are available for bulk orders. We can print your logo on the housing and customize packaging. Custom orders have separate MOQ requirements.
-
Will there be signal delay or latency during transmission?
Our AV extenders introduce near-zero latency, suitable for real-time audio and video applications such as meeting rooms, classrooms and display systems.
-
Does the product support PoE power supply?
Certain models support PoE, which allows powering the receiver via the network cable. Other models require separate power adapters for transmitter and receiver. Please refer to product specs.
-
How long is your lead time?
With our streamlined supply chain, we maintain sufficient stock for standard products. Samples can be shipped within 1–3 working days. For bulk orders, the lead time is normally 7–15 working days.We will confirm the exact timeline prior to order placement.
-
What shipping options are available?
We offer multiple shipping solutions based on your order volume. Small orders can be sent via DHL, UPS, FedEx or EMS. For heavier bulk cargo over 40–50kg, we can work with freight forwarders for airport delivery to cut your logistics cost. Please contact our sales team to select the most suitable shipping method.
-
What is your MOQ?
You can feel free order any quantity of any product.
-
Do you provide technical support or installation guidance?
Yes, our technical team can provide professional installation advice and parameter support to assist in solving problems encountered during installation.
-
How durable is the product, and how long will it last?
We select high-quality raw materials and conduct multiple performance tests. The product lifespan meets high industry standards, depending on the model and operating conditions.
-
What if I find a product quality problem?
We have a professional quality inspection team. If there are non-human-caused quality problems, please provide evidence, and we will negotiate a return or exchange according to our after-sales policy.