Home / FAQ

FAQ

  • Do you provide technical support or installation guidance?

    Yes, our technical team can provide professional installation advice and parameter support to assist in solving problems encountered during installation.
  • How long does it take to ship after placing an order?

    Relying on efficient supply chain management, we have ample inventory of regular products and can usually ship quickly within a short period after order confirmation.
  • How durable is the product, and how long will it last?

    We select high-quality raw materials and conduct multiple performance tests. The product lifespan meets high industry standards, depending on the model and operating conditions.
     
  • What if I find a product quality problem?

    We have a professional quality inspection team. If there are non-human-caused quality problems, please provide evidence, and we will negotiate a return or exchange according to our after-sales policy.

CONTACT

 5F, Block A, Wanhefeng Industrial Park,No. 7 Yumiao Road, Buji Street,Longgang, Shenzhen
 +86-136-3256-0970
sales01@mb-video.com

PRODUCT

QUICK LINKS

HELP

ABOUT US

ShenZhen MYBOX Technology Co., Ltd, is a R&D oriented designer and manufacturer for high denition Video & Audio data transmission equipment over UTP(Unshielded Twisted Pair).
Copyright © 2026 ShenZhen MYBOX Technology Co., Ltd. All Rights Reserved.